The insurance covers the cancellation of your trip up to 24 hours before departure, provided you have a valid and documented reason. To learn more, access the insurance contract by clicking here.

Subscribe to our Cancellation Insurance
The insurance must be selected during the booking process.
Please note! Cancellation insurance can only  be booked at the time of reservation: it cannot be added or removed later. This is the only non-modifiable option offered by Yoonly. It is personal and non-transferable. In the event of cancellation of your trip, the insurance subscription fee will not be refunded.

Do you need to cancel your trip for a valid reason and have subscribed to Yoonly’s Cancellation Insurance? Here’s what to do:

Inform us of your cancellation

The first step is to notify us, as well as your group leader (if you are on a group trip), of your cancellation. As soon as you become aware of the event justifying the cancellation, contact Yoonly’s customer service by phone at +32 3 808 69 19 or by email at contact@yoonly.eu.

The cancellation must always be confirmed in writing by email to Yoonly. The cancellation date we will retain is the date of this written confirmation.

If you have someone to replace you, that’s even better. This would spare you the need to activate your insurance. In your cancellation email, please include the details and contact information of your replacement.

Please note that the insurance subscription is non-transferable. The insurance cost will therefore remain payable.

If no one can replace you, you will then be able to activate your insurance. We will be there to assist you if needed.

Activate your insurance with Neat

You must open your claim with Neat within a maximum of 5 days after becoming aware of the event justifying the cancellation.

You will be asked to provide your first and last name, the email address associated with your booking, as well as your booking number (or insurance membership number). Once the claim has been opened, simply follow the steps provided by Neat.

• If you had not paid the full amount of your trip, the cancellation fees must first be fully paid; these depend on the cancellation date. These fees will then be reimbursed by the insurance.

• If you had already paid for the entire trip, Yoonly will refund you the difference.

To finalize your claim, simply follow the provided steps. You will be asked for your initial invoices and your cancellation invoices. To obtain them, contact Yoonly’s customer service by phone at +32 3 808 69 19 or by email at contact@yoonly.eu.

You will also be required to provide your reason for cancellation, which must be considered valid by the insurance and supported by documentation. To learn more about the list of valid reasons, access the insurance contract by clicking here.

If your reason is valid and supported by documentation, your cancellation fees will be reimbursed within 15 business days.

Please note! Depending on the reason for your cancellation, a deductible may apply when reimbursing your fees. This deductible is a portion of the claim that remains payable by the insured and is therefore not covered by the insurance company (see insurance contract).

The “Assistance SkiEUR” insurance covers the interruption of snow activities, repatriation costs, and medical expenses (outside the country of residence). It also covers damage to and theft of ski equipment. To learn more, access the insurance contract by clicking here.

Subscribe to our “Assistance SkiEUR” insurance
The SkiEUR insurance must be selected during the booking process.
Please note! The insurance is personal and therefore non-transferable. You may modify this option up to 30 days before departure.

What to do in case of an accident?

In the event of an accident during your stay, contact emergency services: Fire brigade (18), SAMU (15), European emergency number (112).
An assistance provider never handles first aid.

After that, open your assistance claims (repatriation, medical expenses outside the country of residence, search and rescue costs, etc.) and insurance claims (if your activities are interrupted).

Assistance claim with VYV Assistance

VYV Assistance covers, in particular, repatriation, as well as medical and hospitalization expenses (outside your country of residence)[1].

If you have had an accident requiring repatriation (snowmobile, helicopter, ambulance, etc.), call VYV Assistance at +33 5 25 53 03 51.

Describe the situation and provide as much information as possible. You will be asked for your full name, the email address associated with your booking, and your booking/insurance membership number.

You will then be given an assistance file number, which must be mentioned in every future contact.

This call must be made as soon as possible, and absolutely before returning home. No expenses should be incurred without the prior approval of the assistance platform.

Once the call has been made, your file will be handled by VYV Assistance, and they will guide you through the next steps.

[1] Example: if you are French and reside in France, your medical expenses are covered by social security.

Insurance claim with Assurinco

Neat covers activity interruption, as well as damage to or theft of rental equipment.

Activity interruption: In case of an accident preventing you from skiing or snowboarding, the SkiEUR insurance covers reimbursement of your rental equipment and ski pass for the interrupted days.

At the time of the incident (accident, damage, theft), open your claim on Neat within 5 days. You will be asked for your full name, the email address associated with your booking, and your booking/insurance membership number.

For SkiEUR insurance, you must enter the first day of your ski pass as the start date, not the departure date.

To finalize your claim, simply follow the steps provided. You will need, among other things, your interruption-of-stay invoice. To obtain this invoice, please contact Yoonly’s customer service by phone at +32 3 808 69 19 or by email at contact@yoonly.eu.